SOTI Launches New Mobile Tech That’s Changing the T&L Game

COMPANY NEWS:  SOTI’s newest updates aim to streamline operations in the T&L industry by cutting downtime and reducing delivery delays.

SOTI, a proven innovator and industry leader for simplifying business mobility solutions, has introduced major updates to the SOTI ONE Platform These enhancements help address one of the most costly and persistent challenges in the transportation and logistics (T&L) sector: mobile device downtime and its impact on operational efficiency.

Overtime, Delays and Downtime: The Hidden Costs Facing T&L Providers

T&L drivers are facing several challenges that directly impact their productivity, well-being and overall job satisfaction. Frequent operational delays and downtime force many organisations to rely on employee overtime just to stay on schedule. These issues are exacerbated by unreliable mobile technology, which leads to stress and frustration among frontline workers, especially when they miss delivery targets or lose access to preferred routes.

According to SOTI’s most recent T&L report, The Road Ahead: Driving Digital Transformation in T&L, Australian logistics workers lose an average of 16 hours per month due to mobile device or app downtime. This extended downtime results in increased stress for nearly half (41%) of workers and overtime for 27%. Additionally, a quarter (25%) of drivers find it necessary to drive faster to complete deliveries, and 43% spend over half of a working day resolving delivery issues—further adding to operational pressure caused by device challenges.

“In Australia, where long distances and high delivery expectations leave little room for error, mobile disruptions can severely affect the speed and accuracy of shipments,” said Michael Dyson, VP of Sales, APAC at SOTI. “Our latest updates to the SOTI ONE Platform are designed to improve uptime, simplify device usage and give transport and logistics drivers real-time control to keep supply chains moving smoothly and on schedule.” 

To address challenges faced by T&L organisations today, key updates to the SOTI ONE Platform were introduced at SOTI SYNC 25 in Montreal, Canada:

• Lockdown Reimagined: IT teams can leverage an intuitively guided and efficient drag and drop design system to quickly create custom tailored role-based device experiences that restrict frontline worker access to only the essential apps and tools that they need. The integrated authentication enhances frontline productivity and security with fast and convenient device access by using QR codes or NFC tags to speed up shift changes and device handovers. Real-time condition monitoring provides immediate security to lockdown device access even further, such as when a device is detected to be outside of its prescribed geofence. IT professionals also gain real-time visibility into device usage via powerful analytics which yield insights that can be used to identify inefficiencies and optimise workflows.

• Stella, the AI-Powered Assistant for Smarter IT Support: Stella enables IT administrators to troubleshoot and resolve common issues through simple conversation and voice commands, reducing time-to-resolution and freeing up limited and costly IT resources. AI-powered assistants can operate 24/7 and provide IT administrators with immediate support, ensuring end-users receive help whenever they need it—improving productivity and reducing downtime.

• SOTI XSight Integration with ServiceNow: : IT teams can now benefit from the advanced diagnostic tools of SOTI XSight directly within ServiceNow. This provides access to vital tools like Remote Control, screen recording, Live Chat, obtain device snapshots, retrieve debug log files and screen annotation. This accelerates IT response times and reduces device-related downtime in the field. IT teams now have everything integrated into one platform, allowing T&L drivers to focus on their job without the added stress of device failures.

• Indoor Location Camera Streaming with SOTI XSight: This improves device location visibility and device incident response times in warehouses and logistics hubs. The feature combines indoor mapping with live camera feeds, enabling IT teams to see exactly what’s happening around a flagged device—empowering faster, more informed decision-making in fast-paced environments.

With rising delivery expectations and tight margins, Australian T&L businesses can no longer afford reactive technology management. The SOTI ONE Platform ensures mobile devices—handheld scanners, rugged devices, tablets and printers—are optimised, secure and ready to support seamless operations.

“Australia’s T&L sector runs on tight schedules, and any downtime can cause major ripple effects across the supply chain. With the enhancements we’ve built into the SOTI ONE Platform, operators can anticipate and resolve issues before they become problems, keeping deliveries on track and staff productive. Reliable access to real-time data and smarter communication tools means T&L teams can work more efficiently and focus on meeting the growing expectations of customers nationwide,” Dyson concluded.

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